Application Support Analyst
LOCATION: Perth, Australia
Due to continued growth in our ANZ customer base an opportunity has been created for a motivated and enthusiastic Individual to join our Perth team.
The Application Support Analyst (ASA) proactively seeks solutions for our clients' various technical and product related issues. Client focused this position requires an individual who is comfortable and confident when working remotely with our customer base. The ASA should have an excellent technical grasp on software and hardware, balanced by strong problem solving and customer management skills.
Reporting to our Perth based Operations Director, the successful candidate will be responsible for a variety of application related tasks, including:
Troubleshooting all applications related helpdesk tickets
Working closely with project teams to troubleshoot and ensure that recurring issues are highlighted.
Provide technical expertise and guidance to Forest Grove customers, partners and internal staff.
Work independently and proactively to ensure a positive customer experience.
Manage issue escalation
Manage customer expectations regarding issue priority, resolution time and workaround acceptance
Proactively communicate with customers to ensure a positive customer experience
Conduct detailed technical diagnostics of customer issues
Leveraging internal knowledge base, technical resources and supporting staff to resolve or escalate customer issues
Skills & attributes for success:
Diploma or degree with a Computing, Business or Accounting focus
Strong problem solving skills to diagnose and logically resolve customer problems using experience, good judgment, and acquired knowledge of our application pool.
Must have excellent verbal and written communication skills in English
Strong organisational skills, attention to detail, and ability to prioritise workload
Application support work experience.
Must have understanding of Microsoft SQL Server and Microsoft Windows Server.
Experience with Microsoft Azure is an asset.
Experience with remote assistance technology is an asset.
Working knowledge of accounting or financial applications is an asset.
This is an excellent career opportunity for a tech-savvy and customer focused individual who wishes to be involved in one of the software industry’s fastest growing sectors.
Candidates must live in the Perth area and have the right to work in Australia.
If this role describes you, please send your application including a one page cover letter and resume (including references) to firstname.lastname@example.org.
LOCATION: Perth, Melbourne & Sydney, Australia
We are seeking experienced Business Analysts / FP&A Consultants to join our growing team in Perth, Melbourne and Adelaide. We are looking for people who are driven, thorough, efficient and collaborative with 2+ years’ experience working with Financial Planning & Analysis (FP&A) systems or who have been hands-on in a corporate budgeting process. Candidates must have the right to work in Australia.
Our customer base is rapidly growing and consists of some of Australia’s largest organisations and government entities from a broad range of industry sectors including mining, government, health care, aged care, not for profit, financial services, agribusiness, manufacturing and distribution/services.
Our employees work on a range of large-scale projects and collaborate with C-suite executives. Flexibility, a healthy work-life balance, and investing in our people help us deliver the best results for our clients.
Your key responsibilities
Delivering financial planning and analysis projects with Prophix software
Understanding and documenting client business requirements and processes
Solution design, delivery and functional documentation
Fostering and maintaining client relationships
Delivering application and solution training to end users
Assisting and supporting clients post implementation
Continuous collaboration with clients to deliver excellent project outcomes
Taking an active role in internal Forest Grove initiatives
Skills and attributes for success
Experience in the accounting or FP&A function with a robust understanding of financial planning concepts and processes
Experience with FP&A software (Prophix, Oracle Hyperion, TM1, Adaptive, Anaplan, etc.)
Proficient in the preparation of financial statements
Excellent attention to detail and organisational skills
Passionate about problem-solving and ability to think creatively
Ability to prioritise workloads and manage competing deadlines
Experience with Microsoft SQL Server and ERP applications is desirable
Advanced skills and experience using the Microsoft Office suite
Professional and confident when engaging with senior level executives
Naturally curious, determined and open minded
To apply for this role, please email your CV and a one page cover letter explaining how you meet the role requirements to email@example.com.