Prophix Achieves Top Ranks for Customer Satisfaction and User Experience in ‘Flexible Planning Platforms’ Peer Group

BARC’s The Planning Survey 18

Each year, BARC, a leading enterprise software industry analyst, publishes The Planning Survey to identify the top planning software vendors.

Prophix earned top marks in several key categories including; “Business Value,” “Customer Satisfaction” and “User Experience” across their two peer groups – “Flexible Planning Platforms” and “BI-Focused Products.”

 
 

Business Value & Customer Satisfaction

In the peer group “Flexible Planning Platforms,” Prophix was named best-in-class in the “Business Value” and “Customer Satisfaction” categories for many KPIs including “Price-to-value,” “Recommendation,” “Vendor Support,” “Implementer Support” and “Product Satisfaction.” Many respondents also praised Prophix’s attractive price-performance ratio.

User Experience

Similarly, Prophix received notable scores in the “User Experience” category, ranking first among its peers in the “Flexible Planning Platform” group for “Reporting/Analysis Functionality,” “Ease-of-Use,” and “Flexibility.”

About The Planning Survey 18

The Planning Survey 18 was conducted by BARC from November 2017 to February 2018. Altogether, 1,465 respondents worldwide answered a series of questions about their BI software. The survey offers a comparison of 17 leading planning software products across 24 different key performance indicators including business value, customer satisfaction, user experience and planning functionality. For more information, visit http://www.bi-survey.com.

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